FAQs

FREQUENTLY ASKED QUESTIONS


How to Place an Order on JAdeals.com?
Step 1. Search for an item on our website. Consider using the search box or the category section
Step 2. Select “Buy Now”
Step 3. Select your Shipping and Payment options, then place your order
For more details, please click here.

Can you source an item for me?
Yes. We will source whichever item you want, pay for it and deliver it to you. Please use the Special Order form here to send us your request.

Can I get a Proforma Invoice from JAdeals.com?
Yes. A proforma invoice will be generated automatically and emailed to you immediately after you place an order on our website. You may contact us to request any changes to your proforma invoice.

How do I Pay?
We accept payment via Cash on Delivery, Debit/Credit Card, PayPal, Bank Transfer/Deposit and at our Store locations.
More details on our Payment Methods can be found here.

How will I Receive my order?
We deliver locally and internationally using may courier services such as the Mail, Knutsford Express, Doorway Express, Tara Courier, DHL and more! You may also pick-up your order from any of our Store locations.
More details on our Delivery Methods can be found here.

How long will it take for me to receive my order?
Items shipped within Jamaica usually take the same day to 3 days to deliver, once the items are in stock.
Items shipped outside of Jamaica usually take 3 to 30 days to deliver, once the items are in stock and depend on the shipping method that is selected on the Checkout page.

* Items on backorder usually take an additional 1-2 weeks to be delivered.

How to Track my package?
First, you may check your order status here to see if your order is On Hold, Processing, Shipped etc. Also, if you have an account with us, then you may go to My Account then “Orders” to view your order status. If your order was “Shipped” then you may receive an email with the courier’s name and tracking number to track your package. Please click the name of the courier your package was sent with, from below… then enter your tracking number:
Zip Mail
Tara Courier
• Knutsford Express Courier – Call: 876-953-9847
Fast Trak

Will the packaging be discreet?
All packages are sent in the most discreet manner possible; usually, packaged in bubble wrap paper envelopes, opaque packaging plastic bags or carton boxes.

Can I Return an item?
Yes, you may. Most of our products carry 30 days warranty.
For more information, please contact us.

Where are you Located?
We have two (2) physical locations:

  • Park Plaza, 6D Constant Spring Road, Half Way Tree, Kingston, Jamaica
  • Shop #8 Market Street Plaza, Black River, St. Elizabeth, Jamaica.

Do you sell at Wholesale Price?
Yes. Certain items on the site are sold at Wholesale Price. If you are interested in purchasing an item in wholesale that does not show the Wholesale Price, please contact us.

How do Online Tickets work?

  1. Purchase your online ticket(s) at JAdeals.com and you will receive an “Order Number” (e-ticket)
  2. Your “Order Number” and Photo ID will be check at the venue
  3. You will then be presented with a Physical Ticket or Wristband to enter the event.

For more information, please click here.