FAQ

FREQUENTLY ASKED QUESTIONS


How to place an order?
Please click here for more details.

 

How do I Pay?
Payment is accepted via PayPal, NCB and Scotiabank.
Please click here for more details.

 

How will I receive my package?
You will have the option to choose the Mail, Knutsford Express or Tara Courier to deliver your package.

 

Will the packaging be discreet?
All orders are sent in the most discreet manner possible. Only the shipping address and return address are displayed on the visible part of our orders. The medications are packaged in unmarked paper envelopes.

 

Do you have any discount system?
Yes, we do. We offer a discount on some items when you purchase 3 or more of the same item.

 

How long will it take for me to receive my order?
Usually 1 to 2 days. You may also recieve your order the same day depending on where you would like it to be delivered and the time you place your order.
Items on backorder usually take 1-3 weeks.

 

Will I get a tracking number to track my package?
Yes, you will. You will receive the courier company’s name and tracking number after your order is issued for delivery.

 

How can I check the status of my order?
Go to “My account” and view order history.

 

What is backorder?
“Backorder” indicates that the item is not currently in stock, however, we would still be able to get it to you. Usually, items on backorder take 1-3 weeks to be delivered.

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