Delivery Policies


Delivery of Physical Items

Physical items are delivered by the Delivery Method(s) displayed on the Checkout page. The delivery time is displayed next to each Delivery Method on the Checkout page. However, the delivery time may depend on:

  • the time payment is received
  • the availability of stock
  • holiday
  • the courier
  • hurricane, flood or acts of God

Deliveries are made Mondays – Fridays for all Delivery Methods. Certain Delivery Methods also delivers on Saturdays and/ Sundays. Please note that certain Delivery Methods may not deliver on holidays.

Delivery of Digital Items

Digital items are usually processed within 24 hours and are sent via email.

Order Tracking

You may track your order by selecting “Track My Order” at the top right-hand corner of the website.

Delivery Rates

The delivery rates are based on

  • the shipping location
  • the Delivery Method selected on Checkout
  • the weight of your order
  • where the goods are located

The delivery cost will be displayed on the checkout page.

Weight

The weight of an item includes packaging weight.

Backorders

Items on backorder usually take 1-2 weeks to deliver and display a message that states, “This item may take 1-2 weeks to deliver” on the Product page, Cart page and Checkout page.  In rare cases, the delivery time may be longer by a few days.